Terms of Sale

Last updated October 15, 2026

These Terms of Sale (the "Terms") apply when you buy SOYO products on the English version of our website, in US dollars, for delivery in the United States. They are a contract between you and NONO COSM LLC, a Wyoming limited liability company ("SOYO", "we", "us" or "our"). Please read them before you order. By placing an order, you accept them.

In short: you must be at least 18 years old with a US delivery address. Prices are in US dollars with shipping and import duties included, and sales tax is added only where we are required to collect it. Tops can be returned within 30 days of delivery if they have only been tried on; briefs can be returned only unopened, for hygiene reasons. An item that arrives defective, damaged or wrong is replaced or refunded at our cost. These Terms do not require arbitration and do not take away your right to go to court, to use small claims court, to join a class action or to dispute a charge with your card issuer.

1. Who we are

SOYO is a brand of NONO COSM LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, Wyoming filing ID 2026-002106291. Email: desireenolwenn971@hotmail.com. Full details are on our Seller Information page.

Orders delivered in Japan are sold on our Japanese website, in Japanese yen, under separate Japanese terms (利用規約).

2. Who can buy

• You must be at least 18 years old, or the age of majority in your state if it is higher, and able to enter into a binding contract. By placing an order, you confirm that you are.
• Orders placed on this website can only be delivered to addresses in all 50 US states and Washington, D.C., as described in our Shipping policy.
• We sell to individual customers, for their own use or as a gift, not for resale. We may decline orders that look like resale or that we reasonably believe are fraudulent.
• Please give us accurate contact and delivery details. We use them to deliver your order and to reach you about it.

3. Our products

• What we sell: the Comfort Tank, the Ribbed Cotton Tank and the Ribbed Long-Sleeve Top, three everyday tops with the bra built in (an inner support layer or shelf bra with two padded cups, no underwire and no hooks), and the High-Waist Absorbent Brief.
• Product information: each product page shows what is in the package, how the product fits, how to care for it and its specifications. Please read it before you order.
• The brief: it has an absorbent layered panel in the gusset, made for light, everyday leaks. It is everyday underwear. It is not a medical device.
• Colors: each color is its own product, with its own page and its own price. We show colors as faithfully as we can, but every screen shows them a little differently, so the color you receive may look slightly different from the one on your screen. A tiny difference in shade from one production batch to the next can also happen.
• Images: jeans, trousers, other clothes and objects shown with our products are there for styling only and are not included.

4. Sizing

• Each product comes in the sizes shown on its page, from S to 4XL depending on the product. You choose a size before adding a product to your cart. The size never changes the price.
• Our size guide gives body measurements (bust, waist and hips) for each size, with how to measure yourself. If you are between two sizes, we suggest the larger one.
• If a top does not fit, you can return it within 30 days of delivery as long as it has only been tried on, is unwashed and still has any tags attached. Briefs can only be returned unopened, in their sealed original packaging. See our Returns & Refunds policy.

5. Prices, sales tax and duties

• All prices are in US dollars (USD). Each product has one price, shown on its product page.
• Our prices include shipping to your address. Shipping is included in the price; there is no separate delivery charge.
• Our prices include import duties. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full.
• Our prices do not include sales tax. Where the law of the state you ship to requires us to collect sales tax on your order, we calculate it from your delivery address and show it at checkout, as its own line, before you pay. Where we are not required to collect it, we do not add it, and your purchase may still be subject to use tax in your state.
• We may change our prices at any time. The price that applies to your order is the one shown at checkout when you place it.
• If a price or a product description on our website is clearly wrong, we may cancel the affected order before it ships. We will tell you and refund everything you paid.

6. Orders

• Online payment is being set up. Until it opens, no order can be placed and nothing can be charged on this website. These Terms apply to every order placed once it opens.
• Before you pay, the checkout page shows each item with its color and size, its quantity and price, shipping (included in the price), the total before sales tax, how any sales tax is added, the payment methods, the estimated delivery, and how cancellations and returns work, with links to these Terms and our policies. Please check them carefully.
• When you place an order, you ask to buy the products in it. We email you an order confirmation once your payment is authorized. Your order is accepted, and the contract between us is formed, when we send that email.
• Online, you can order up to 10 of each product in each size. For a larger quantity, email us before you order.
• We may decline or cancel an order before it ships if we suspect fraud, cannot verify the payment, cannot deliver to the address given, or if a product is no longer available. If we do, we will tell you by email and release or refund everything you paid within 5 to 10 business days.

7. Payment

• When online payment opens, you will be able to pay with: Credit and debit cards (Visa, Mastercard, American Express, JCB), Apple Pay and Google Pay.
• When you place your order, the total shown at checkout is authorized on your payment method, and it is charged when we confirm your order by email. If the order is canceled before it ships, we release the authorization or refund the full amount.
• Every order is a one-time purchase. We do not sell subscriptions and we never charge you again automatically.
• Payments are processed by our third-party payment provider. We never see or store your full card number.
• By placing an order, you confirm that you are authorized to use the payment method you provide.
• If you do not recognize a charge from us, email us with the date and amount and we will help you right away. This does not limit your right to dispute a charge with your card issuer.

8. Shipping, delivery and risk of loss

• Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains, even if it ships in more than one package.
• We ship your order from our partner warehouse overseas within 1 to 5 business days after it is confirmed. Transit then takes 7 to 12 business days, so most orders arrive about 8 to 17 business days from order confirmation. Delivery dates are estimates.
• If we cannot ship within the time stated, we will tell you before that time runs out and give you the choice to accept the delay or cancel for a full and prompt refund, as the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires. See Shipping delays.
• Ownership of the products, and the risk of loss, pass to you when the carrier delivers your order to the address you gave us. If a package is lost or damaged before delivery, we replace or refund it.

Full details are in our Shipping policy, which is part of these Terms.

9. Canceling an order

You can cancel your order at no charge at any time until it ships, by emailing us with your order number. We release or refund the full amount you paid, including any sales tax, within 5 to 10 business days. Once your order has shipped, it can no longer be canceled, but you can return eligible items under Section 10.

10. Returns and refunds

Tops can be returned within 30 days of delivery if they have only been tried on, are unwashed and are in their original condition with any tags attached. For hygiene reasons, briefs can only be returned unopened in their sealed original packaging. A defective, damaged or wrong item is always replaced or refunded, even after it has been worn. Return shipping for a change of mind or a size that does not fit is paid by the customer, and the return address may be outside the United States, so international postage applies. For a defective, damaged or wrong item we cover it (prepaid label or refund of the cost). To return an item, email us first: we send you the return address and instructions. Refunds go to your original payment method within 5 to 10 business days after we receive and check the return. A different size or color is a return plus a new order. Full details are in our Returns & Refunds policy, which is part of these Terms.

11. Warranties

Our written commitment: the only written commitment we make about the quality of our products is the one set out in our Returns & Refunds policy for items that arrive defective, damaged or wrong. Under the federal Magnuson-Moss Warranty Act, that commitment is a limited warranty, and its full terms (what it covers, for how long, what we do and how to claim) are on that page. We give no other written warranty, and no one is authorized to give one on our behalf.

Implied warranties: every product you buy from us also comes with the implied warranties that the law of your state gives you, such as the implied warranty of merchantability (that a product is fit for the ordinary purpose for which it is used). We do not disclaim them, and we do not shorten how long they last. Nothing in these Terms takes away any warranty right that the law gives you.

Separately from the products you buy, the website itself and its general content are provided "as is", to the extent the law allows. We work to keep it accurate and available, and we correct errors when we find them.

12. Using and caring for our products

• Please follow the care instructions on each product page and on the garment's label. Damage caused by washing or drying against them, such as bleach marks or shrinking in a hot dryer, is not a defect.
• The padded cups sit in an inner pocket. After washing, smooth them flat in their pocket before the top dries.
• The High-Waist Absorbent Brief is made for light, everyday leaks. It is not a medical device.

13. Intellectual property

• The SOYO name and logo, the website design, and its text, images and graphics belong to NONO COSM LLC or its licensors and are protected by intellectual property laws.
• You may view and print pages of this website for your personal use. Please do not copy, reproduce, sell or reuse our content for commercial purposes without our written permission.
• Buying a product does not give you any right to use the SOYO name or logo.

14. Limitation of liability

Nothing in these Terms limits or excludes our liability where the law does not allow it, such as liability for personal injury or property damage caused by a defective product, or for our gross negligence, fraud or willful misconduct. Nothing in them takes away your rights under the consumer protection and implied warranty laws of your state either.

Subject to that, and only to the extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages arising out of or relating to these Terms, the website or the products you buy from us; and
• our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you live in New Jersey, this section applies only to the extent permitted by New Jersey law.

15. Governing law and where claims are heard

These Terms, and any dispute about them or about an order, are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. This choice of law does not deprive you of the protection of any law of your state of residence that cannot be waived by agreement.

You may bring a claim in any court that has jurisdiction where you live, including small claims court, or in the courts of Sheridan County, Wyoming. If we ever need to bring a claim against you, we will bring it in the courts of the county where you live.

16. Resolving a problem

Most problems are settled quickly by email. If something has gone wrong, write to us at desireenolwenn971@hotmail.com with your order number, what happened and what you would like us to do. We reply within 2 business days.

• Contact us first: before either of us starts a court case about a dispute relating to these Terms or an order, the one who has the dispute sends the other a short written description of it: you to our email address, we to the email address used for your order. We then both try in good faith to settle it for 30 days after it is received. Any time limit for bringing the claim is paused during those 30 days, to the extent the law allows.
• Small claims court: you can use small claims court at any time, without waiting for the 30 days.
• Government agencies: nothing in this section stops you from contacting a government agency at any time, such as your state Attorney General or the Federal Trade Commission.
• No arbitration and no class action waiver: these Terms do not require arbitration. If we cannot settle a dispute, either of us may go to court as described in Section 15, and nothing in these Terms takes away your right to bring or join a class action.
• Payment disputes: nothing in these Terms limits any right you have with your card issuer or payment provider, such as the right to dispute a charge. Writing to us first is usually the fastest way to sort out a problem, but it is never a condition.
• Your statutory rights: nothing in these Terms removes or limits any right you have as a consumer under federal law or the law of your state.

17. Notice for California users

Under California Civil Code Section 1789.3, California users of this website are entitled to the following consumer rights notice. This website is provided by NONO COSM LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, email desireenolwenn971@hotmail.com. There is no charge for using the website itself. The prices of our products are shown on the website and at checkout, with shipping included. To resolve a complaint about the website or an order, please contact us by email first. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. Using our website

• You may use this website for your personal, non-commercial use.
• Please do not misuse it: for example, do not copy or scrape its content in bulk, interfere with its operation or security, upload malicious code, place fraudulent orders or use it for any unlawful purpose.
• Links to other websites are provided for convenience. We are not responsible for their content or practices.
• How we handle personal information is explained in our Privacy Policy and Cookie Policy.

19. Emails from us

You agree that we may send you order confirmations, shipping notices, delay notices and other information about your order by email, and that these emails meet any legal requirement for such communications to be in writing. We do not send marketing emails unless you sign up for them yourself.

20. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as storms, floods, fires, carrier disruptions or customs delays. Even then, we will tell you about any shipping delay and give you the choice to cancel for a full refund, as described in Section 8.

21. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change its "last updated" date. The version posted when you place an order applies to that order.

22. General

• Entire agreement: these Terms, together with our Shipping, Returns & Refunds, Privacy and Cookie policies, are the entire agreement between you and us about your purchases on this website.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: if we do not enforce a provision right away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms to a company that takes over our business, and your rights will not be reduced. You may not transfer your rights without our written consent.
• Headings: headings are for convenience only.

23. Contact

Questions about these Terms? Email us at desireenolwenn971@hotmail.com. We reply within 2 business days. Our mailing address is NONO COSM LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.