Returns & Refunds

Last updated October 15, 2026

How returns, refunds and cancellations work for orders delivered in the United States, in plain terms. Tops can be returned within 30 days of delivery if they have only been tried on, are unwashed and are in their original condition with any tags attached. For hygiene reasons, briefs can only be returned unopened in their sealed original packaging. A defective, damaged or wrong item is always replaced or refunded, even after it has been worn.

At a glance

Tops: changed your mind or the wrong size

You can return a Comfort Tank, a Ribbed Cotton Tank or a Ribbed Long-Sleeve Top within 30 days of delivery, for any reason, including a size that does not fit or a color you do not like, as long as it is in the condition below:

• it has only been tried on, briefly and indoors, the way you would try it on in a fitting room;
• it has not been washed, worn out of the house or altered, and has no marks, stains, deodorant, makeup, perfume, odors or pet hair;
• any tags and labels are still attached, and both padded cups are in place;
• it comes back in its original packaging, if you still have it.

Please try tops on over your own underwear. For a change of mind or a size that does not fit, return shipping is paid by you. We refund the price you paid for each returned item, together with any sales tax paid on it.

Briefs: the hygiene rule

For hygiene reasons, a High-Waist Absorbent Brief can be returned for a change of mind or a size that does not fit only if it is unopened, in its sealed original packaging, within 30 days of delivery. Once the packaging has been opened, a brief cannot go back to another customer, so we cannot take it back, even if it has not been worn. Please check the size guide before you order.

This rule only applies to a change of mind. It never applies to a brief that is defective, damaged or wrong: that is covered even after it has been opened or worn, as described below.

A different size or color

We do not swap items directly. Each color is its own product, and every order is handled on its own. If you would like a different size or color, return the item under this policy and place a new order for the size or color you want. The returned item is refunded as described below. If you want to be sure of getting the new item quickly, you can place the new order before you send the return.

Defective, damaged or wrong items: our limited warranty

This is a limited warranty. It is the only written warranty we give, and it applies to every product bought on this website, for you as the buyer and for anyone who received the item from you as a gift.

• What it covers: an item that arrives damaged; an item with a defect in materials or workmanship, for example a seam or hem that comes undone in normal wear, a hole or a pulled thread that was there on arrival, a strap that comes loose, an inner layer or a padded cup missing, or a waistband or absorbent panel that comes apart; and an item that is not what you ordered (the wrong product, color or size).
• How long: problems you report to us within 30 days of delivery. Please contact us as soon as you notice one.
• What we do: we send you a replacement, subject to availability, or give you a full refund of the item, as you prefer. If we need the item back, we pay for the return shipping, with a prepaid label or by refunding your postage. Often photos are enough and we do not ask for the item back. The hygiene rule and the tried-on-only condition do not apply to these items: they are covered even after they have been opened, washed or worn.
• What it does not cover: normal wear; damage that happens after delivery, for example from washing or drying against the care instructions (bleach, fabric softener, a hot dryer or an iron on the cups), snags from jewelry or hook-and-loop fasteners, or pet damage; items that have been altered; a size that does not fit or a color that looks slightly different from your screen (those are change-of-mind returns, described above).
• How to claim: email desireenolwenn971@hotmail.com with your order number, a short description of the problem, and photos of the item laid flat (never a photo of you wearing it), of the problem up close, and of the packaging and shipping label if it arrived damaged. We reply within 2 business days. The warrantor is NONO COSM LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
• Your other rights: this limited warranty does not limit how long the implied warranties of your state last, and it adds to them. Our Terms of Sale limit incidental and consequential damages to the extent the law allows. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If a problem appears more than 30 days after delivery, please contact us anyway: the implied warranties of your state may still apply.

What cannot be returned

Unless it is defective, damaged or wrong, we cannot take back:

• a brief whose sealed packaging has been opened;
• a top that has been worn beyond trying it on, washed, altered, or that has marks, stains, odors, deodorant, makeup or pet hair on it;
• a top whose tags have been removed, or that comes back without its padded cups;
• an item whose return was first requested more than 30 days after delivery, or that was sent without our approval or more than 14 days after it;
• an item that was not bought on this website.

If a return does not meet these conditions, we email you to explain why and, if you wish, send the item back to you at your cost. We never keep an item without either refunding it or offering to send it back.

How to return an item

1. Email us at desireenolwenn971@hotmail.com first, within 30 days of delivery. Include your order number, the items you want to return, their size and color, and the reason. Please do not send anything before you hear from us.
2. We reply within 2 business days. Once your return is approved, we email you the return address and how to send each item, and, if the item is defective, damaged or wrong, a prepaid label or how we refund your postage.
3. Fold the items with their tags still attached, put them in their original packaging if you have it, and use a sturdy envelope or box. We recommend a tracked service.
4. Send the items within 14 days of our approval, then reply to our email with your tracking number.

Please do not send anything to our company mailing address: it is not a returns address. Returns sent without our approval, or to the wrong address, may never reach us.

Return shipping costs

Return shipping for a change of mind or a size that does not fit is paid by the customer, and the return address may be outside the United States, so international postage applies. For a defective, damaged or wrong item we cover it (prepaid label or refund of the cost).

• Change of mind or a size that does not fit: you choose the carrier and pay the postage, which may be international postage. We email you the return address, with how to ship, before you send anything, so you can check the cost first.
• Defective, damaged or wrong items: everything is at our cost, including return shipping when we need the item back.
• We never charge a restocking fee.

Refunds

• We check every return when it arrives and email you to confirm.
• Refunds go to your original payment method within 5 to 10 business days after we receive and check the return, or after we approve your claim when we do not need the item back.
• For each returned item, you get back the price you paid for it, together with any sales tax paid on it. Shipping to you is included in that price, and we never deduct anything for it from your refund.
• Return postage you paid for a change of mind is not refunded. Postage for a defective, damaged or wrong item is.

Late or missing refunds

Once we have issued a refund, your bank or card issuer may need a few more business days to show it on your statement. If you have not seen it after that, please check your bank account and your card statement again, then contact your card issuer. If you still cannot find it, email us with your order number: we will send you the date of the refund and its reference so your bank can trace it.

Gifts

If you received a SOYO item as a gift, the same conditions apply. The refund goes to the original payment method of the person who placed the order.

Canceling an order

You can cancel your order at no charge at any time until it ships. Email us at desireenolwenn971@hotmail.com with your order number and "Cancel" in the subject line as soon as possible. If the order has not shipped, we cancel it and release or refund the full amount you paid, including any sales tax, within 5 to 10 business days.

Once an order has shipped, it can no longer be canceled, but you can return eligible items as described above. If we cannot ship your order on time, we will email you and give you the choice to cancel for a full refund. See Shipping delays.

Payment disputes

If something has gone wrong with an order, please email us before you open a dispute with your bank or card issuer. We answer within 2 business days and can usually put things right faster than a dispute can. Writing to us first is a request, never a condition: it does not limit your right to dispute a charge with your card issuer.

Lost or missing packages

See our Shipping policy for what to do if a package is late, lost or marked as delivered but not received.

Your rights

This policy is part of our Terms of Sale. It adds to the rights you have under the law of your state and does not limit them.

Questions

Email us at desireenolwenn971@hotmail.com. We reply within 2 business days.