Shipping

Last updated October 15, 2026

Where we ship, what it costs, how long it takes, and what happens if something goes wrong on the way.

At a glance

Where we ship

From this website, we ship to addresses in all 50 US states and Washington, D.C., within the limits below.

• P.O. boxes: accepted. If the carrier handling your package ever cannot deliver to one, we email you before shipping to ask for a street address.
• Military addresses: we do not ship to APO, FPO or DPO addresses yet.
• US territories: we do not currently ship to Puerto Rico, Guam, the US Virgin Islands, American Samoa or the Northern Mariana Islands.
• Alaska and Hawaii: we ship there, and transit may take a few extra days.
• Japan: for delivery in Japan, please order from our 日本語サイト.

If we cannot deliver to the address you gave, we will email you before shipping. If we still cannot ship, we cancel the order and refund you in full.

Shipping costs

Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains and however many items are in it, even if it ships in more than one package. Your cart and the checkout page show each item, shipping as included, and the total before sales tax; any sales tax is added as its own line before you pay. Nothing else is charged on delivery.

Import duties and sales tax

Every order ships from our partner warehouse overseas and is imported into the United States. We ship delivered duty paid (DDP): import duties and customs fees are included in our prices, and we pay them. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full. If you have already paid a carrier, send us the receipt and we will refund the full amount.

Sales tax is not included in our prices. Where state law requires us to collect it, it is calculated at checkout from your delivery address and shown before you pay. Where we are not required to collect it, we do not add it.

Processing and delivery times

• Processing: we pack and ship your order within 1 to 5 business days after it is confirmed.
• Transit: the carrier then takes 7 to 12 business days to deliver it.
• In total: most orders arrive about 8 to 17 business days from order confirmation.

Business days are Monday to Friday, except US federal holidays. The delivery dates shown on product pages and at checkout are estimates based on these times. The actual transit time can vary, for example during peak seasons, in bad weather or when customs runs extra checks.

Tracking

When your order ships, we email you a tracking number and a link to follow your package. The first tracking update can take a few days to appear, because your package starts its journey overseas. If your order ships in more than one package, you get a tracking number for each.

Shipping delays and your right to cancel

We ship within the processing time stated above. If we cannot, we will email you before that time runs out. The email will give you a revised shipping date, or tell you if we cannot yet give one, and let you choose between waiting and canceling your order for a full refund.

• If the revised date is no more than 30 days after the original one and you do not reply, we will take it that you accept the delay. You can still cancel at any time before the order ships.
• If we cannot give a revised date, or the delay is longer than 30 days, we cancel your order and refund you, unless you tell us that you want to wait. If you agree to wait, you can still cancel at any time before the order ships.
• If you cancel, or we cancel, we refund the full amount you paid promptly, within 5 to 10 business days.

This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Checking and changing your address

Please check your shipping address carefully before you pay, including the apartment or unit number. If you need to change it, email us at desireenolwenn971@hotmail.com as soon as possible with the full corrected address. We can change it until your order ships, but not after. If a package comes back to us because the address was incomplete or incorrect, we contact you to arrange another delivery or a refund for the products.

Late, lost, stolen or damaged packages

• No tracking movement: if your tracking has not updated for 7 business days, or your order has not arrived within the total time above, email us. We will look into it with the carrier.
• Lost in transit: we open an investigation with the carrier. When the carrier confirms that your package is lost, or it has still not arrived 5 business days after the end of the total time above, we send a replacement or refund you in full, at our cost, whichever you prefer.
• Marked as delivered but not received: please check your mailbox, front door, building reception and neighbors first, and wait one more business day, since carriers sometimes mark a package as delivered a little early. If you still cannot find it, email us within 30 days of the delivery date shown in tracking. We will open an investigation with the carrier, using the delivery location and any proof of delivery it holds, and work with you to resolve it. When the investigation confirms that the package was lost, we replace it or refund you in full.
• Stolen after delivery: if you believe your package was taken after it was delivered, tell us and, if you can, report it to your local police. We will share everything the carrier gives us to support your report.
• Damaged on arrival: keep the packaging, take photos and email us as soon as you can. We replace or refund the item. See Defective, damaged or wrong items.

Ownership of your order, and the risk of loss, pass to you when the carrier delivers it to the address you gave us.

Questions

Email us at desireenolwenn971@hotmail.com with your order number. We reply within 2 business days.